Whatever you need help with, our support team is here for it. Here's how to get in touch, and what to expect.
How to get in touch
Raise a support ticket using our contact form. Select the category that best matches your request: Account, Billing, Domain/DNS Change, Changes To My Website, Technical Issue or General Question, and we'll automatically route it to the right place.
Response times
How quickly we respond depends on your plan:
| Plan | Response time |
|---|---|
| Starter | Within 72 hours |
| Growth | Within 48 hours |
| Advanced | Within 24 hours |
Note: website change requests follow their own timeline — typically 3–5 business days to complete, regardless of plan. See How to Request Website Changes & Turnaround Times.
What to include in your request
To help us resolve things as quickly as possible, please include:
- A clear description of what you need
- Any relevant page URLs or screenshots
- Your business name, so we can find your account quickly
Common requests
Looking for something specific? These articles cover our most common topics:
If you can't find what you're looking for, just get in touch. We're happy to help with anything not covered above.