If your card has expired, been replaced, or you simply want to update how you pay, here's how.
How to update your payment details
Payment details aren't self-service. Please raise a support ticket and let us know you need to update your payment information. We'll guide you through it securely.
A note on security
We'll never ask you to send card details directly via email or in a support ticket. Any payment update will go through a secure, dedicated process. Our support team will explain the next steps once you raise your request.
What if a payment fails?
If a scheduled payment fails (for example, due to an expired card), we'll let you know and give you a window to update your details and avoid any disruption to your service. See our Missed Payment article for more on what happens if a payment issue isn't resolved in time.